Refund Policy
Last Updated: March 15, 2026
Policy Overview
At CodeNProfit, we strive to maintain transparency and fairness in all financial transactions. This Refund Policy outlines the terms under which refunds may be issued.
Given the nature of our marketplace, refund eligibility depends on the type of transaction and stage of project completion.
Premium Subscription
Refund Eligibility
- 7-Day Money-Back Guarantee: Full refund if you haven't used premium features within 7 days.
- No Refund After 7 Days: Monthly subscriptions are non-refundable. Annual plans may receive prorated refund minus 15% processing fee.
- Feature Usage: Applying to projects or viewing contact details forfeits refund eligibility.
Project Payments
Project payments use our secure escrow system. Refunds depend on milestones and delivery status.
100% Refund
If project hasn't started, full refund within 5-7 business days.
Partial Refund
Completed milestones are non-refundable. Only future milestones can be cancelled.
No Refund
Once final milestone is approved and payment released, no refunds possible.
Dispute Resolution
If unsatisfied with delivered work, use our Dispute Resolution Process before requesting a refund.
Dispute Resolution
Submit Dispute Ticket
Open a dispute from your project dashboard within 7 days of milestone completion.
Mediation Period
Our team reviews requirements, deliverables, and communication logs (5-7 business days).
Final Decision
Based on evidence: full/partial refund, revisions required, or payment released to developer.
Processing Time
Approved refunds typically process within 7-10 business days.
Non-Refundable Items
Processing Fees
Payment gateway fees (2-3%) are non-refundable.
Verification Badges
One-time verification fees are non-refundable once processed.
Completed Milestones
Payments for approved milestones cannot be refunded.
Referral Bonuses
Earned referral credits and bonuses are non-refundable.
Requesting a Refund
Contact our support team with the following details:
- Transaction ID / Payment Reference
- Date of transaction
- Reason for refund request
- Supporting evidence (if applicable)
Response within 24-48 hours on business days
Need Help?
Our support team is here to assist with any payment-related questions.
Cancellation Policy
Cancel anytime from account settings. Here's what happens:
How to Cancel:
Go to Account Settings → Subscription.
Click "Cancel Subscription".
Confirm cancellation.